Engineering Specialist

IDS Medical Systems (Singapore) Pte Ltd


Full time



Oct 9

Job Responsibilities:

  • Responsible to carry out all warranty, preventive, & breakdown service jobs assigned on monthly basis
  • Responsible carry out preventive maintenance according to schedule by clear time planning and making appointments with specific customers
  • Responsible to plan and balance for efficacy and productivity by meeting organization goal to turnaround within 72 hours excluding weekends and public holidays
  • Responsible to maintain proper records of equipment history by customer and department both at site and also regularly update SOM to ensure real time
  • Responsible o prepare job sheets, seek customers approval/confirmation, co-ordinate with SOM to invoice with correct spare parts
  • Responsible to co-ordinate with SOM & prepare quotations for the right decision maker and track
  • Responsible to ensure timely job sheet closure to speed up billing processes to reduce AR & Inventory holding
  • Responsible to familiarize with the ISO procedure & always operate within the guideline
  • Responsible to familiarize with all risk management processes and ensure compliance at site
  • Responsible to do it right first time and be aligned to aim for zero complaints
  • Responsible to plan & Co-ordinate with customer/end user to reduce time & resource wastage
  • Prepare and decide all quotation & track for official purchase orders for breakdown repairs
  • Drive & comply to organization objective and always response time within 10 hours at site during office hours
  • Responsible to always communicate professionally with internal and external customer
  • Responsible to create competitive advantage by adding value to the organization though building strong relationship with biomedical engineers in key accounts
  • Attend all training or re-training identified and contributes to continual improvement by giving constructive feedback to manufacturer
  • Responsible to share & where applicable, conduct cross training internally to increase competency of other engineers and also organize & provide training for biomedical engineer departments
  • Responsible to gain & gather information in the field & make informed recommendation to service manager & participate in the drive for sharing of best practices based on customers feedback and personal experience

Work Experience & Qualification:

  • Candidate must possess at least Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering or equivalent.
  • At least 2-3 years of working experience in hospital environment/Aesthetics Clinic or engineering consultancy firm.
  • Have 2-3 years of working experience in BioMED or medical laser equipment
  • Strong engineering and IT knowledge
  • Possess own transport (Preferably)
  • Able to travel outstation or overseas when required.


  • Showing commitment to work and consistently producing the desired outcomes.
  • Working positively, responsibly and sharing a sense of accountability
  • Displaying strong detailed knowledge of the product/service that you are involved in.
  • Delivering expected outcomes by using available resources effectively
  • Fluent in English / Mandarin


  • Be a natural multi-task person who has a positive and proactive attitude in problem solving.
  • Passionate and energized, take initiatives and integrity are key requisites to this management position.
  • Willing to work effectively in a team.
  • Able and willing to openly share ideas, communicate effectively and contribute meaningfully.
  • Possess and demonstrate an unwavering commitment to achieving goals and delivering optimal results.
  • Embrace the idsMed values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship
  • Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

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IDS Medical Systems (Singapore) Pte Ltd

We deliver healthcare solutions to improve quality of life